If you are an IT leader who is seeking guaranteed service levels for your help desk service and technical support needs, 20 Technologies help desk outsourcing service can give you that and more. Your outsourced helpdesk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience.

Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal & external customers, and ultimately help you secure the reputation of providing quality service to those you service every day.

We offer you a help desk outsourcing alternative that will:

• Provide technical support to your population of computer users (or customers).
• Help you to regain control over your user support.
• Give you the freedom to focus your IT staff on their core competencies.

Service Overview

• Application Support
• Network Support
• Internet Call Tracking Access
• Remote Control Assistance
• Customer Satisfaction Survey